— Data Controls

Your data. Your controls.

Last updated · April 22, 2026

TL;DR

Everything rekody knows about you is controllable from one place — or, where a toggle isn't enough, one email. This page is the shortest path to each control. If you want the legal framing, read the privacy policy.

Overview

Wherever we can, we expose a control in the app so you don't have to email us. Where an in-app toggle doesn't make sense — account deletion, export requests — we handle it by email and commit to responding within the timelines below.

None of these controls applies to the open-source CLI, because the CLI doesn't send data to us. See below for the CLI's data picture.

In the Pro app

Open Settings → Privacy in the rekody Pro menu bar app. From there you can:

  • Toggle diagnostics and crash reporting on or off.
  • View the last 7 days of your usage counters (minutes by engine).
  • Manage any credentials you've stored locally (they live in the macOS Keychain under com.rekody.voice).
  • Reset the device — logs out, clears local caches, forgets the device from your account.
  • Open account settings to export, downgrade, or delete your account.

Diagnostics and crash reporting

The Pro app ships anonymized diagnostics by default — macOS version, app version, CPU architecture, a random install ID, and anonymized stack traces. We use this to fix bugs.

To turn it off: Settings → Privacy → Diagnostics → Off. The app stops reporting immediately. Existing diagnostic data tied to your install ID ages out of our error-monitoring system within 90 days.

Export your data

You can download a JSON file containing everything we hold about your account — profile, subscription history, usage counters, support email subject lines — from Settings → Account → Export, or by emailing support@rekody.com.

We do not include audio or transcripts because we don't store them.

Delete your account

Settings → Account → Delete account starts the process. We ask you to confirm, then:

  • Your account is disabled immediately.
  • Your records are soft-deleted for 30 days, so you can email us to undo a mistake.
  • After 30 days, we purge your account records and usage history.
  • Billing records are retained for 7 years as required for tax and accounting.
  • Anonymized diagnostics may persist in our error-monitoring system for up to 90 days; they aren't tied to your identity.

If you only want to stop paying: Settings → Account → Cancel subscription. Your account stays open on the free tier; you can re-subscribe later without losing history.

Marketing email

Product announcements and changelog digests, if you've opted in, can be turned off from the unsubscribe link in any message we send, or from Settings → Account → Email preferences.

Transactional email (receipts, password resets, security alerts, breach notifications) isn't something you can turn off while you have an active account — those are operationally necessary.

The open-source CLI

The CLI doesn't phone home. It has no account, no telemetry, and no cloud dependency we operate. To "delete your data" from the CLI:

  • rm -rf ~/.config/rekody ~/.local/share/rekody — removes the config file, logs, and local Whisper model.
  • security delete-generic-password -s com.rekody.voice — clears any API keys the CLI stored in the Keychain.
  • rm /usr/local/bin/rekody (or brew uninstall rekody) — removes the binary.

If you configured cloud providers with your own API keys, remember to revoke those keys from the provider's dashboard as well — we never had them, so we can't.

Making a request outside the app

Email support@rekody.com from the address associated with your account, and tell us which control you're invoking — export, delete, correct, object, restrict, or a specific privacy right under your local law.

If you're emailing on behalf of someone else (for example, as a parent, authorized agent, or executor), include documentation of your authority.

How we respond

  • Acknowledgement: within 3 business days.
  • Substantive response: within 30 days. If the request is complex, we may extend by up to 60 more days and tell you why.
  • No charge for reasonable requests. We may decline or charge a fair fee for clearly excessive or repetitive requests.
  • Appeal: if we decline, we'll explain why and give you a path to appeal — or to complain to your local data-protection authority.

Contact

Data controls, privacy, billing, and account changes: support@rekody.com
Security disclosures: security@rekody.com